Disability & Diversity Awareness
Do you staff understand customer care for all, including people with both visual and non-visual disabilities? With over 18% of our population living with a disability that is possibly a 18% increase in revenue that you may not be aware of.
- Be aware of and able to describe some of their own attitudes and beliefs about disability
- Understand how their own views relate to wider societal attitudes and stereotypes
- Be aware of how traditional stereotypes and their own beliefs can impact negatively upon people with disabilities
- Be aware of and be able to use appropriate language in relation to a person with a disability